Emergency Contact Numbers

Hazardous materials and dangerous goods need to be handled and transported properly and carefully to help protect life, health, property, the environment, and reputation. Our 24/7 Emergency Operations Center (EOC) offers several levels of incident response, 24/7 support, and an extensive set of emergency response capabilities.

USA and Canada

In USA, Canada and North America, 24 hour/7 day emergency information for our products are provided by the CHEMTRECĀ® Emergency Call Center cased in the USA.
Country informationEmergency telephone number
USA, Canada, Puerto Rico, Virgin Islands+1 800 424 9300
In case of difficulties, or for ships at sea+1 703 527 3887

EMEA, ASPAC, and South America

In Europe, Middle East, Africa, Asia Pacific and South America 24 hour/7 day emergency response for our products is provided by the NCEC CARECHEM 24 global network.
Country InformationEmergency telephone numberLocation
Europe (all countries, all languages)+44 (0) 1235 239 670London, UK
Middle East, Africa (Arabic, French, English, Portuguese, Farsi)+44 (0) 1235 239 671London, UK
Asia Pacific (all countries except China)+65 3158 1074Singapore
China400 120 6011Beijing, China
Brazil+55 11 3197 5891Brazil
Mexico+52 555 004 8763Mexico

Local ASPAC Contact Numbers

Please find below local contact numbers for specific language support in the Asia Pacific region.
Country InformationLanguages supportedEmergency telephone numberLocation
AustraliaEnglish+61 2 8014 4558Australia
BangladeshBengali, English+65 3158 1200Singapore
ChinaMandarin, English400 120 6011Beijing, China
IndiaHindi, English+65 3158 1198Singapore
India (local toll free number)Hindi, English000800 100 7479India
Indonesia (local toll free number)Bahasa Indonesian, English00780 3011 0293Indonesia
JapanJapanese, English+81 3 4578 9341Japan
KoreaKorean, English+65 3158 1285Singapore
MalaysiaBahasa Malaysian, English+60 3 6207 4347Malaysia
New ZealandEnglish+64 9929 1483New Zealand
PakistanUrdu, English+65 3158 1329Singapore
PhilippinesTagalog, English+63 2 8231 2149Singapore
Sri LankaSinhalese, English+65 3158 1195Singapore
Thailand (local toll free number)Thai, English001800 1 2066 6751Thailand
VietnamVietnamese, English+65 3158 1255Singapore

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